Samples Policy

We are happy to provide samples on request however we do require samples to be returned to us. Due to expenses incurred (as we have to pay for the samples) we do have several policies in place

New Clients

1) If you are a new client we ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.

2) Maximum quantity is 3 keyring samples. Over 3 samples will be charged at the 100 unit rate on the website. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.

3) Any accumulated samples over a total value of $20 +GST  will need to be paid for before despatch. We are happy to credit this back if an order is placed and samples are returned. Credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit.

4) Any one product over $20 +GST (based on the 100 unit rate), that we do not have in the showroom and need to specially order in is non-returnable/non refundable if an order is not placed. We are happy to credit this back if an order is placed and samples are returned. Credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit.

Existing Clients

1) Any client with an annual spend of over $5,000 can have any sample sent free of charge up to a value of $25 +GST. These samples must be returned after inspection or they will be charged to your account at the 100 unit rate.

3) Any samples over a total of $25 +GST (based on the 100 unit rate), will need to be paid for before despatch. We are happy to credit this back if an order is placed and samples are returned. Credit will only apply to those items ordered and returned. Any other items not ordered are non returnable for a credit.